Plan vs Strategy: Is There a Difference?
Often times, the words “plan” and “strategy” are often used interchangeably. The meanings of the ...
Dealing With A Difficult Customer?
I love seeing great customer care live and in person. It gives me hope, as ...
Qualities of Leadership: As A Man Thinketh – Chapter 1
In a previous post I introduced the book, As A Man Thinketh, by James Allen, ...
Do You Spend 80% Of Your Time Communicating?
One of the most important skills a leader can possess is the skill of communication. ...
Importance Of A Coach: A Personal Experience
Earlier this year one of my friends was trying to convince me to compete in ...
When Team Reorganization Doesn’t Work
Recently, I spent a wonderful day teaching team concepts to individuals from various teams for ...
Which Comes First Coaching or the Need for Coaching? Part 3
In Part 1 and Part 2 of "Which Comes First, Coaching or the Need for ...
Which Comes First, Coaching or the Need for Coaching? Part 1
The unanswered question of all time is, "Which came first, the chicken or the egg?" ...
Qualities of Leadership – Failure and Success
REACHING FOR GLORY As the Summer Olympics Games recently came to a close. I reflected ...
