Category: emotional intelligence

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How to Build Emotionally Intelligent, Productive Teams

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ, if not more...

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Having Difficult Conversations with Employees: A How-To Primer in 20 Tip

As managers, we’re there with our direct reports through both good times and bad. They’re not always the people we want them to be. Sometimes they have different perspectives, goals, and interests...

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How to Develop Emotional Intelligence in the Workplace: Tips and Strategies

Have you ever had a misunderstanding at work and walked away wondering what the other person’s problem was? Do you ever get overly frustrated at work or lose motivation? Increasing your emotional...

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Emotional Intelligence – The Secret to Leadership Success

Recent studies strongly suggest that emotional intelligence plays a greater role in determining the success of leaders than many other measures, including intelligence or traditional management skills. A person with an average...

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Book Review: The Brain Advantage

Using the most recent research in neuroscience as a springboard for talking about leadership skills seems, at first, to be a strange pairing. I admit that I expected to be bogged down...

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The Decorator Crab: Do You Blend in or Stand Out at Work?

The Decorator Crab is found in various parts of the ocean, and has a lot to teach us about the way the workplace can affect performance.  As all living things have predators...

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Cutting Edge Skills for Training and Facilitation: The Eight Intelligences

Howard Gardner, Harvard professor of education, believes that intelligence is more than what it has generally been defined.  He identifies eight intelligences, each being a different way to solve a problem or...

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Cutting Edge Skills for Training and Facilitation: Colors to Enhance Your Training

Trainers and facilitators often use color to enhance the corporate training experience.  Whether it be PowerPoint slide backgrounds, markers for flipcharts, or bright colored handouts, different colors can elicit different responses in...

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Dealing With A Difficult Customer?

I love seeing great customer care live and in person. It gives me hope, as a consumer, that companies are being proactive to promote better customer relations. Several days ago, I was...

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Waiting To Act? Don’t Hold Out Until You’re Emotionally Invested

You've probably heard jargon such as "He's got a short fuse," "I've had it up to here," "She is going to blow up," or other phrases that equate to irrational behavior and...