Problem Solving and Decision Making

Problems come in all sizes—from major problems to daily nuisances—and the ability to resolve them is the heart and soul of every job at every level of an organization. If problems can be solved with greater accuracy, creativity, and confidence, factors that might negatively impact the organization otherwise will be minimized—or even averted entirely. Problem-solving often involves decision-making, and decision-making is especially important for management and leadership. In fact, for many organizations, success depends on the ability of people in positions of leadership to effectively solve problems and make decisions.

In the Problem-Solving and Decision-Making workshop, participants gain the knowledge and skills that improve critical thinking and decision-making skills to better solve problems. The techniques and tools introduced in this workshop are appropriate for everyday application and are particularly useful in cases where the level of performance is falling short of expectations and the reasons for the deficiency are unclear. In this workshop, participants are introduced to a process that allows them to methodically think through and diagnose a problem’s root cause and then determine an effective solution.