Problem Solving and Decision Making

In the Problem-Solving & Decision-Making workshop, participants learn how to do the following:

• Analyze and diagnose problems, look for patterns, and discover root causes
• Use a logical, systematic process that will focus the problem-analysis process and make it visible and understandable
• Avoid making premature assumptions and learn how to draw appropriate conclusions
• Take a collaborative approach to problem-solving
• Compare the relative worth of the available options and determine the best solutions
• Think “outside the box” and identify innovative alternatives
• Consider unforeseen risks and threats to a successful outcome
• Move forward confidently with the chosen solution or decision
• Create personal action plans to accelerate their progress and immediately apply what they have learned

The Problem-Solving & Decision-Making workshop is based on sound principles of adult learning and engages the learners through self-inquiry, sharing of experience and best practices, and numerous opportunities to practice and apply the skills learned to relevant case studies—as well as to their own situations at work. Some of the elements we incorporate into the workshop include

• Case-study examples
• Practice opportunities
• Tools and guides
• A practical Model
• Experiential exercises