Problem Solving and Decision Making

Problems come in all sizes—major problems to daily nuisances—and the ability to resolve them is the heart and soul of every job. In fact, for many organizations, success depends on the ability of people in positions of leadership to solve problems effectively.

If problems can be solved with greater accuracy, creativity, and confidence, factors that might negatively impact the organization otherwise will be minimized—or even averted entirely. In the Problem-Solving and Decision-Making workshop, participants learn to solve problems of all kinds using a logical and systematic approach. The problem-solving techniques introduced in this workshop are particularly useful in cases where the level of performance is falling short of expectations and the reasons for the deficiency are unclear. In this workshop, participants are introduced to a process that allows them to methodically think through and diagnose a problem’s root cause and then determine an effective solution for the issue.

Objectives & Outcomes

In the Problem-Solving & Decision-Making workshop, participants learn how to do the following:

  • Analyze and diagnose problems, look for patterns, and discover root causes
  • Use a logical, systematic process that will focus the problem-analysis process and make it visible and understandable
  • Avoid making premature assumptions and learn how to draw appropriate conclusions
  • Take a collaborative approach to problem-solving
  • Compare the relative worth of the available options and determine the best solutions
  • Think “outside the box” and identify innovative alternatives
  • Consider unforeseen risks and threats to a successful outcome
  • Move forward confidently with the chosen solution or decision
  • Create personal action plans to accelerate their progress and immediately apply what they have learned

Our Approach

The Problem-Solving & Decision-Making workshop is based on sound principles of adult learning and engages the learners through self-inquiry, sharing of experience and best practices, and numerous opportunities to practice and apply the skills learned to relevant case studies—as well as to their own situations at work. Some of the elements we incorporate into the workshop include

  • Case-study examples
  • Practice opportunities
  • Tools and guides
  • A practical Model
  • Experiential exercises

“Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in public and private life, have been the consequences of action without thought.”

~ Bernard Baruch

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”

~ Albert Einstein

“The most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong questions.”

~ Peter Drucker

“Stop looking for solutions to problems and start looking for the right path.”

~ Andy Stanley

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