Changing Behavior with Corrective Feedback
In an earlier discussion, we learned how supportive, feedback can reinforce a behavior you want ...
Supportive Feedback: The Hidden Secret
In earlier discussions, we've looked at the importance of interpersonal feedback. We've learned that there ...
The A.B.C.’s of Human Behavior
I’ve heard a version of this question asked in various ways, “If they know what ...
Scoring Employee Performance Is Better Than The Annual Performance Appraisal
“When performance is measured, performance improves; when performance is measured and reported back, the rate ...
How Can Sales Be Managed?
By Richard L. Williams, Ph.D. Question #1: Is it possible for a manager to manage ...
The Deli Manager Principle
A few years ago I had an interesting experience while working with the store management ...
“Whack -a -Mole” Management
While watching one of my grandchildren play Whack - a - Mole at an amusement park I was struck with how much fun the child was having being busy. The smile on his face, the effort he expended in trying to smack the mole as soon as it popped up, and the excitement in his voice as he screamed with joy all told me that the ageless game has as much appeal today as it did many years ago when I played it as a child. Whack - a - Mole, the game, is fun and perhaps a good exercise to develop hand-eye coordination. Whack - a - Mole, the business practice, is a sure recipe for ineffectiveness and ultimate failure.
