Category: character

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Six Steps To Establish Credibility

In today's world of instant communications and lightning speed decision-making, establishing one's credibility is becoming more challenging. However, establishing your credibility quickly and effectively will make a big difference to your success....

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5 Ways To Give Praise: Small Efforts With A Huge Return

Not too long ago, a global insurance company surveyed thousands of its employees through an Employee Satisfaction Questionnaire, seeking feedback to improve what the senior executives identified as a "morale problem." The...

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Qualities of Leadership: As A Man Thinketh – Chapter 5

Previously I had introduced the book, As A Man Thinketh, by James Allen, as a principle of effective leadership. For this entry, I want to focus on Chapter 5 of this book,...

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Qualities of Leadership: As A Man Thinketh – Chapter 4

Previously I had introduced the book, As A Man Thinketh, by James Allen, as a book that provides some valuable concepts about effective leadership.  For this entry I would like to focus...

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The Pole Vaulting Coach: Timing, Feedback, and Celebration

At CMOE, coaching is a big topic. Essentially, our team eats and breathes coaching. The Coaching Skills workshop is our flagship product, and our book, The Coach is one of our best...

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Dealing With A Difficult Customer?

I love seeing great customer care live and in person. It gives me hope, as a consumer, that companies are being proactive to promote better customer relations. Several days ago, I was...

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Build Lasting Relationships With Others

Life's greatest joys and its greatest sorrows often come from the relationships we have developed with others. In fact, our existence is quite dependent upon this interaction with other individuals and groups...

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Qualities of Leadership: As A Man Thinketh Introduction

As I was a young man, my mother introduced me to a little book titled As A Man Thinketh, by James Allen. It has become a favorite in my life and is...

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