Organizations that employ a continuous-improvement process will find CMOE’s Continuous Improvement Coaching workshop to be highly beneficial because it was developed with these principles in mind.
- Improvements can be incremental and based on small changes
- Employee ideas and involvement in improvements is valuable
- Individuals take ownership of implementing improvements
Even people with no formal leadership authority or those who are primarily filling a team leadership role must still effectively manage and influence employee performance, the team’s activities, processes, and relationships in order to facilitate improvements and a successful, collaborative team effort. The Continuous Improvement Coaching workshop is designed to help team leaders, coordinators, and/or facilitators learn how to interact with employees, team members, and other stakeholders engaged in the continuous improvement process using a coaching approach.
The Continuous Improvement Coaching workshop is built on CMOE’s Coaching TIPS²™ and Coaching Skills programs. CMOE’s Coaching Model provides the foundation participants need to enhance their ability to
- Form teams of people who have never before worked together
- Help team members deal with the change process
- Support others as they explore new ways of performing their work
- Respond to conflicts, communication problems, or breakdowns among team members
- Function as an effective liaison between members of the team and management or other stakeholders
These are just a few of the situations that require strong communication and coaching skills in the continuous-improvement environment.
Objectives and Outcomes
The workshop incorporates the following tools and techniques to ensure that the learning is focused on the unique coaching needs of a continuous-improvement environment:
- Case studies that are tailored to continuous-improvement coaching challenges.
- Self-inquiry exercises that help participants examine their communication and coaching abilities, identify strengths on which they can build, and focus on opportunities for improvement.
- A practical coaching process that helps those involved in continuous-improvement initiatives open up two-way dialogue, build relationships, and establish a coaching culture across the organization.
- Opportunities to practice and apply the skills.
- Application and sustainability tools that give participants a consistent coaching framework and a shared understanding of the continuous-improvement coaching process and its goals.
By blending continuous-improvement coaching concepts with practice and real-world application, participants develop their skills and confidence in influencing and coaching employee performance. This cutting-edge approach helps managers, team leaders, and other who are coaching others gain the ability to interact with associates and team members in a way that will motivate action, drive out fear, and maximize continuous-improvement performance through positive change.
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