Organizations will survive and thrive if leaders develop the capacity to coach for continuous improvement. Achieving results through others is always a challenging task. Building a culture of continuous improvement requires leaders who can develop others, motivate performance, and empower employees to unleash their talents and energy.
A Leader’s Responsibility
Leaders today are confronted with enormous challenges. To remain competitive, organizations must strive to constantly do more:
- Meet or exceed customer expectations
- Enhance services
- Improve quality
- Increase productivity
You can’t grow a successful business if leaders are unable to talk to people about their performance and contributions.
Creating a Culture of Continuous Improvement
Leaders must be able to deliver candid and constructive feedback. Everyone on the team will make mistakes at times. Through effective coaching conversations, leaders help turn these teaching moments into opportunities for improvement. But developing the skills required to support others in their continuous-improvement efforts is not easy.
When leaders fail, it’s usually because they lack the ability to work well with others, communicate effectively, or inspire their people. CMOE works with leaders to help them improve their ability to influence others and drive continuous improvement for the organization.
We help leaders become more-effective coaches. When leaders know how to coach others, they can create a culture where people are highly engaged and committed to continuous improvement. They have the skills needed to enhance the performance of individuals and improve the productivity of teams.
Leaders have to be prepared to seize the opportunity to coach for improvement whenever they can. Opportunities to coach present themselves all the time, often in unscheduled, unanticipated, and spontaneous ways. Leaders must address issues with quality or lack of follow-through to encourage new behaviors that will lead to higher-quality results; they must also be able to select the right person for a development assignment, knowing that it will stimulate creativity and motivation to drive improvement. Processes or assignments can often be used as development opportunities for people in the organization.
Most businesses also have formal situations that leaders can learn to use to their advantage. During formal coaching conversations, such as annual performance reviews or goal-setting conversations, leaders can instill commitment to continuous improvement. This requires thinking through how continuous improvement will be measured and rewarded on the team.
The goal for the leader is to help others see the business reasons for continuous improvement and build personal commitment and accountability for helping the organization reach its goals. Leaders need to encourage innovation and calculated risk-taking. They must also be able to leverage people’s strengths. With effective coaching conversations, they can neutralize any weaknesses and facilitate the growth of skills and talent on the team.
At CMOE, we believe that all leaders can learn to become great coaches who drive continuous improvement for the business. Coaching is a process that can be mastered with practice. The approach you choose in your communication will affect the quality of your relationships with the people you manage, regardless of the topic being discussed.
Every situation you encounter may call for a different approach, but the goal should always be to drive positive and lasting improvement for the individual, the team, and the organization. CMOE can help you master coaching challenges, inspire continuous improvement in any situation, and have effective, courageous conversations when the stakes are high.
Contact CMOE to learn more about how we can help you drive continuous improvement in your organization by coaching and motivating others.