The Plus/Delta of a Plus/Delta

The Tool
For organizations, teams, products, and services to be successful in the business world, continuous improvement is necessary. However, far too often organizations fail to achieve the benefits of change because they don’t know what to change or where to start. The Plus/Delta assessment and feedback tool is quick and effective for both individuals and groups. This brainstorm-type format creates a comfortable atmosphere for openness and honesty. As an added benefit, when people give feedback they often experience a sense of responsibility to the changes and solutions to their feedback.

The Pluses
The best part of the Plus/Delta assessment and feedback tool is its ease of use. On a piece of paper or on a flipchart, divide the sheet using a “T” shape. The right side of the vertical line is for things that should be continued or the positives, the left side of the vertical line is for things that need to be changed or the negatives. Positive feedback can be given first, followed by the negative, or feedback can be given randomly and the meeting facilitator or individual can identify which side of the diagram it falls under.

In a training atmosphere, CMOE’s facilitators have found success with a small deviation of this tool for enhancing learning. Working on the Plus/Delta as an individual, participants use the right side of the diagram to identify what their strengths are in relation to the workshop topic and the left side of the diagram for areas needing change or improvement. The responses of the participants can be used to evaluate their implementation of the knowledge and skills learned at a later time.

The Deltas
While a Plus/Delta helps identify key problems, it may not surface root issues. As a result, it is often a great place to start, but once key problems are identified, other assessment and feedback tools may be the right next step. The brainstorm-type style can easily get out-of-hand in a group situation. People may speak out of turn, side conversations may develop, and feedback comments may be missed. Ground rules are highly recommended!

We hope you utilize and enjoy this simple, yet effective feedback tool!


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About the Author

Cherissa Newton