In an effort to set themselves apart from their competition, leaders today look for any means possible to attract and keep the attention of their customers.  Long-term market leadership is possible by developing a customer-centric culture.

To create a customer-centric culture, leaders must:

  • Talk about strategic imperatives at every opportunity
  • Make it a priority
  • Encourage people to build their own strategy
  • Coach people on performance measures
  • Hold them accountable

Playing a role in customer service is a necessity for long-term, sustained growth.

Watch the video to learn more.

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About the Author
CMOE Design Team
CMOE’s Design Team is comprised of individuals with diverse and complementary strengths, talents, education, and experience who have come together to bring a unique service to CMOE’s clients. Our team has a rich depth of knowledge, holding advanced degrees in areas such as business management, psychology, communication, human resource management, organizational development, and sociology.

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