In an effort to set themselves apart from their competition, leaders today look for any means possible to attract and keep the attention of their customers. Long-term market leadership is possible by developing a customer-centric culture.
To create a customer-centric culture, leaders must:
- Talk about strategic imperatives at every opportunity
- Make it a priority
- Encourage people to build their own strategy
- Coach people on performance measures
- Hold them accountable
Playing a role in customer service is a necessity for long-term, sustained growth.
Watch the video to learn more.