Customer Service, Leadership

In an effort to set themselves apart from their competition, leaders today look for any means possible to attract and keep the attention of their customers.  Long-term market leadership is possible by developing a customer-centric culture.

To create a customer-centric culture, leaders must:

  • Talk about strategic imperatives at every opportunity
  • Make it a priority
  • Encourage people to build their own strategy
  • Coach people on performance measures
  • Hold them accountable

Playing a role in customer service is a necessity for long-term, sustained growth.

Watch the video to learn more.

Recommended For You:

Leadership Development Workshops

Learn More
About the Author
CMOE Design Team
CMOE’s Design Team is comprised of individuals with diverse and complementary strengths, talents, education, and experience who have come together to bring a unique service to CMOE’s clients. Our team has a rich depth of knowledge, holding advanced degrees in areas such as business management, psychology, communication, human resource management, organizational development, and sociology.

Get Exclusive Content Delivered Straight to Your Inbox

When you subscribe to our blog and become a CMOE Insider.

And the best part?

It's 100% free.