Recently, generative AI (gen AI) has become more than just a fascinating tool or pastime but has established itself as a viable technology used to increase productivity, deliver improved customer experiences, broaden innovation, and ultimately contribute to organizational success and competitiveness. Some might argue AI is the latest industrial revolution. One way or the other, it is our new reality, so organizations and leaders should prepare to navigate the complexities of AI implementation.
Success with AI integration indeed requires a multi-faceted approach. The three supporting mechanisms:
- Change leadership
- Strategic thinking
- AI technology resources
These are essential for ensuring an effective integration and implementation of AI business initiatives. Think of it as three legs on a stool: without one it is difficult to maintain balance.
Let’s break down how these mechanisms contribute to success.
Using Change Leadership to Guide a Team
According to writer Sarah Elk, in the Forbes website article “Generative AI: To Create Real Value, Organizations Must Adapt” (March 26, 2024), embracing the change that gen AI is bringing gives companies a competitive advantage.
The rapid advancement and integration of AI in business can create uncertainty and fear among team members. In these moments, leaders play a pivotal role in guiding teams through these four factors
- Complexities
- Facilitating an effective transition
- Supporting individual growth
- Managing any resistance
Strong change leadership brings clarity and understanding about how existing workflows and processes are impacted, while providing support and building trust that makes it easier for individuals to embrace advancements and accelerate adoption. Clear communication is essential–leaders must be able to articulate how various AI initiatives support broader plans and strategies and ensure that team members understand their role in the implementation and future of the organization.
Leading others through change is a key leadership competency and has become an even more crucial skillset as the rate of change continues to accelerate.
For support in building the change leadership competency in your organization ask us about CMOE’s Leading Change and Managing Change workshops.
The Role of Strategic Thinking in AI Integration
According to the Snowflake AI and Data Predictions 2024 report, “While corporate leaders have voiced real concerns about cost and technical challenges slowing the rollout of generative AI and LLMs, this tech is not a bubble that’s going to pop.” The reality is that implementing AI in business is going to require leaders and individual contributors to think more strategically about how they manage their work, pursue opportunities, and minimize threats. For organizations to be successful over the long run, team members and leaders at all levels need to be proactive, forward thinking, and entrepreneurial, especially as it relates to AI. Strategic thinkers anticipate and exploit tomorrow’s opportunities now. They think about how they can be AI ready, add greater value and remain relevant while adapting to the advancements of an AI environment. If organizations are to stay ahead of obsolescence and be on the leading edge, they need to adopt a more strategic perspective about how to be positioned for the future.
Need to strengthen strategic thinking skills in your organization? Ask us about CMOE’s Applied Strategic Thinking workshop or take our digital course to build your own skills.
How to Choose the Right AI Technology
AI technology can seem daunting, making it essential for organizations to identify the right AI tools and capabilities that align with their strategy, operations, and culture. Without a well-targeted technology solution, implementation can be challenging and results elusive. “For now, think about enhancement, not replacement.” That is the advice that the Snowflake AI and Data Predictions 2024 report has given to organizations. Whether AI is new to your business or you’re looking to expand its use, you should prioritize solutions that could boost productivity, enable data-driven decision making, enhance customer experience, improve accuracy, or create a unique competitive advantage.
If your organization is ready to explore or broaden the AI possibilities and help leaders understand its impact, contact CMOE to learn more about our Keynote Speaker partner and AI Integration consultant, William Gillispie.
Assessing whether your business is AI-ready requires evaluating not just technological capabilities and tools, but also leadership, strategic capabilities, and willingness to lead and embrace change. “Is your organization AI ready?” is an important question but the more important question is whether you can afford not to be.
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