Supervisor Training

CMOE has identified eight Supervisor Training skill sets that are essential to developing employees. These skill sets include: Core Principles, Communication Skills, Managing Adversity, People Skills, Personal Vision, Establishing Credibility, Models & Mentors, and Seeing the "Big Picture." Through research initiatives, CMOE has concluded that successful results in these areas dramatically impact the efficiency and proficiency of any organization.

Our Supervisor Training Workshop consists of presentations, practice situations, an easy to use model, individual and group feedback, and experiential exercises. This Supervisor Training is interactive, customized, visual, and skill-based. We also strive to build an on-going process in order to sustain, strengthen, and extend the learning process.

Key Topics Include:

Core Principles: Participants will learn the "core" principles involved in supervision and leadership. These include patience, commitment, loyalty, respect and judgment. Participants will also learn how to give and receive recognition and feedback.

Communication Skills: Communication is essential to inspiring others to change, incorporating new ideas, and encouraging action in others. Participants will learn how to listen, comprehend, and provide constructive criticism. Communication also focuses on being assertive while considering other possibilities.

Managing Adversity: Every team will experience some level of adversity. Innovative supervisors must learn how to be positive, be open to change, personally improve, and rebound from setbacks. This module teaches supervisors how to harness the lessons of adversity and generate positive motivation.

People Skills: A fundamental understanding of the human mind is essential when working with a variety of personalities. Participants will obtain a basic overview of human behavior, as well as how people generally think and function. The value of different personality styles and how to motivate and integrate different people into a team approach will also be addressed.

Vision: It is important for supervisors to have a personal vision and be capable of inspiring others. This involves identifying both personal and organizational core values and beliefs. Employees are then able to create goals centered around those beliefs and align their efforts to support vision and mission strategies.

Establishing Credibility: In order for people to actively listen to another team member, that supervisor must first be credible and have influence. Participants will learn the importance of "paying your dues," and that credibility comes before influence.

Models & Mentors: It is important for all supervisors and employees to have role models and mentors, and be a model or mentor for others. Participants will learn these skills and understand how to apply them with their direct reports.

Seeing the "Big Picture": A key element in implementing change and influencing others for success, is understanding how they fit into the whole organization and how they can add value and significance. Supervisors need to have a clear understanding of organizational strategy and long-term plans in order to blend their efforts with other functions and disciplines.

If you would like more information on Supervisor Training, please contact one of our team members at (888) 962-6224 or can also email us at info@cmoe.com

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