Recent studies strongly suggest that emotional intelligence plays a greater role in determining the success of leaders than many other measures, including intelligence or traditional management skills. A person with an average IQ cannot practice skill-building techniques for a few hours a day and reach a genius level after a few years. In contrast, emotional intelligence (or “EI”) is a learned skillset.
Improving Emotional Intelligence
Each of us has the ability to improve our emotional intelligence and use it as a resource in making a long-term, positive impact on the organization, the people around us, and our professional satisfaction. While some people are wired to be more emotionally in tune with their peers, those who are not can still learn the skills required to excel in this area.
Leaders can increase their personal self-awareness and understanding of their emotional reactions to situations. With practice, they can also learn to sense what others are feeling and regulate and respond to situations in an emotionally appropriate way.
A person with high emotional intelligence knows how to respond in the right way, at the right time, with the right person.
Why is Emotional Intelligence Important?
Too often, organizational morale and the bottom line both suffer when leaders set the wrong example and display inappropriate emotional responses. The number-one reason people leave organizations is the relationship they have with their immediate supervisor.
The cost of turnover is high, but what’s worse is employees who stay and give the bare minimum each day because they have a poor relationship with their boss.
Emotional Intelligence in the Workplace
Helping your leadership team develop emotional intelligence will allow them to change how they respond to the feelings they experience. These changes will have a profound, positive impact on their behavior—and ultimately, on their job performance.
Leaders who can successfully regulate their emotions are also better positioned to influence other employees and their performance on the job.
CMOE works with leaders to increase emotional intelligence in four main areas: self-awareness, self-regulation, social awareness, and relationship management. Self-awareness and self-regulation have to do with understanding and successfully managing one’s own emotions; social awareness and relationship management focus on the ability to understand the emotions of the people around you and apply that understanding to your relationships with others.
Daniel Goleman, the author of Working with Emotional Intelligence, says that traditional intelligence (IQ) does not determine who succeeds and who fails at work. At best, it leaves 75 percent of job success unexplained. Everyone operates with both logical, rational thinking and with an emotional mind. We believe people who are aware of their emotions and able to manage interactions with others are better positioned for professional success.